Customers' heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab

• المؤلف الرئيسي: Bouthahab, Iman Elsalehin
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2012
• الموضوعات: Customer services. Customer relations; Department stores
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/39531/1/39531.pdf; https://ir.uitm.edu.my/id/eprint/39531/

The retail industry of Libya has only recently been developed by private and public investments and as such, many stores including department stores are still in the initial stage of development. Libyan customers now have many options to which stores they will visit, but do they have the intent to v...