High tech vs high touch? ; Cross country analysis of online banking service quality in South Africa and Indonesia / Nuri Wulandari, Johan W de Jager and Elizma Wannenburg

• Main Authors: Wulandari, Nuri, de Jager, Johan W, Wannenburg, Elizma
• Other Authors: Md Kassim, Fazdilah
• Format: Book Section
• Language: English
• Published: UiTM Cawangan Johor 2019
• Subjects: Customer services. Customer relations; Banking; Computer networks. Electronic information resources . Including the Internet
• Online Access: http://ir.uitm.edu.my/id/eprint/38307/1/38307.pdf; http://ir.uitm.edu.my/id/eprint/38307/

Online banking has been an important instrument to keep up with today’s digital savvy customers. Performing the best in this area can elevate the competitive advantage of banks in the industry to a higher position. The study is initiated by the understanding that it is crucial to ensure that the se...