System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib
The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, in...
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my.uitm.ir.381952020-12-10T05:08:07Z http://ir.uitm.edu.my/id/eprint/38195/ System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad@Mutalib, Hawa Management. Industrial Management Personnel management. Employment management The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, internal business, and innovation and learning. This study presents evidence gathered from a questionnaire survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data was collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It was also found that information quality is positively related and significant in the customer perspective, and positively related but not significant in financial, internal business, and innovation and learning perspective in Malaysia. The results also ascertained that the implementation of the ERP system in LAs organisations leads to improved performance, proving the suitability of the system vis-à-vis the public sector. The results are expected to encourage other public sector units to adopt a similar strategy in order to gain benefits similar to those enjoyed by LAs. UiTM Cawangan Johor Md Kassim, Fazdilah Ratan Singh, Deepak Singh M Ramakrishnan, Kamalanathan Sumery, Zuraidah Sarijari, Haniza Mohd Yusof, Fairuz Husna Amat, Dia Widyawati Kamaludin, Puteri Nur Hidayah Daud, Derwina 2019 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/38195/1/38195.pdf Mohd Farid Fernandez, Dahlia Fernandez and Zainol, Zaini and Ahmad@Mutalib, Hawa (2019) System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib. In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 6th . UiTM Cawangan Johor, Segamat Johor, p. 41. IABC2019-017 |
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Management. Industrial Management Personnel management. Employment management Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad@Mutalib, Hawa System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib |
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The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four
perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, internal business, and innovation and learning. This study presents evidence gathered from a questionnaire survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data was collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It was also found that information quality is positively related and significant in the customer perspective, and positively related but not significant in financial, internal business, and innovation and learning perspective in Malaysia. The results also ascertained that the implementation of the ERP system in LAs organisations leads to improved performance, proving the suitability of the system vis-à-vis the public sector. The results are expected to encourage other public sector units to adopt a similar strategy in order to gain benefits similar to those enjoyed by LAs. |
author2 |
Md Kassim, Fazdilah |
author_facet |
Md Kassim, Fazdilah Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad@Mutalib, Hawa |
format |
Book Section |
author |
Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad@Mutalib, Hawa |
author_sort |
Mohd Farid Fernandez, Dahlia Fernandez |
title |
System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib |
title_short |
System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib |
title_full |
System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib |
title_fullStr |
System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib |
title_full_unstemmed |
System and information quality an enabler for assessing ERP impacts on the public sector: The case of EPBT in Malaysian / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol, Hawa Ahmad@Mutalib |
title_sort |
system and information quality an enabler for assessing erp impacts on the public sector: the case of epbt in malaysian / dahlia fernandez mohd farid fernandez, zaini zainol, hawa ahmad@mutalib |
publisher |
UiTM Cawangan Johor |
publishDate |
2019 |
url |
http://ir.uitm.edu.my/id/eprint/38195/1/38195.pdf http://ir.uitm.edu.my/id/eprint/38195/ |
_version_ |
1687396688071753728 |
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13.209306 |