Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi

• Main Author: Alwi, Nur Affiqah
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Consumer satisfaction; Groups and organizations
• Online Access: http://ir.uitm.edu.my/id/eprint/36921/1/36921.pdf; http://ir.uitm.edu.my/id/eprint/36921/

The study was a descriptive research to investigate the elements that can identify the customers' satisfaction and service quality towards frontiine staff at Yayasan Sarawak. The entire report of the study was structured into five (5) chapters. Chapter one was a presentation of the background o...