Tourists’ perception of hotel frontlines’ questionable behaviors in Penang Island / Fairuz Abd Hakim, Norhamizan Hamir and Nor Azhar Mohd Taib
Previous scholars agreed that tourists’ satisfaction is the main objective in hotel business which reflects the service profit chain concept where satisfied employees will treat the customers fairly then lead to happy customers and satisfied customers will contribute to the organization profitabilit...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/35536/1/35536.PDF http://ir.uitm.edu.my/id/eprint/35536/ |
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