Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]

• Main Authors: Ismail, Norisfarizan, Ramli, Azura, Zahari, Mohd. Izwan, Ahmad, Jasmine
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/34042/1/34042.pdf; http://ir.uitm.edu.my/id/eprint/34042/

This study focuses on identifying the factors causing delay on issuing Certificate of Completion and Compliance (CCC) and customer’s level of awareness on the process of getting those certificates. Certificate of Completion and Compliances (CCC) is an official certificate which acknowledged and cert...