A study on the service quality performance at the Health Unit Universiti Teknologi MARA (UiTM), Kedah / Ahmad Fahmi Abdul Rashid...[et al.]

• Main Authors: Abdul Rashid, Ahmad Fahmi, Omar, Khairil Azwan, Mohamad Salim, Mohamad Norhazman, Mohamad Yusof, Mohamad Yuzaimi
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: Organizational effectiveness. Performance measurement
• Online Access: http://ir.uitm.edu.my/id/eprint/33929/1/33929.pdf; http://ir.uitm.edu.my/id/eprint/33929/

The service quality of an organization or a company is very important as it will affect performance of the organization. If the quality of services provided is adequate and good, the organization may perform well. This is due to the efficiency and effectiveness of the organization to operate in doin...