The perception of civil service on the introduction of key performance indicators (KPI) / Amir Fahmi Abd Aziz and Nur Afzan Ab Khalid

• Main Authors: Abd Aziz, Amir Fahmi, Ab Khalid, Nur Afzan
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: Public administration
• Online Access: http://ir.uitm.edu.my/id/eprint/33915/1/33915.pdf; http://ir.uitm.edu.my/id/eprint/33915/

The Key Performance Indicators (KPIs) was introduced in the public sector through the Development Administration Circular in 2005. The performance of service delivery needs to be assessed, evaluated, monitored and improvised continuously so that the service can be delivered to customers quickly, acc...