Cover Image

Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi

The purpose of this study was to examine student satisfaction on service quality Islamic banking in Malaysia. These respondents were students of UiTM Puncak Alam. The questionnaire was distributed to 59 students. Data was analyzed using SPSS software version 18. The data was tested by using quantita...

Full description

Saved in:
Bibliographic Details
Main Author: Che Hasanusi, Che Nur Hasyimah
Format: Student Project
Language:English
Published: 2019
Subjects:
Banking
Finance, Islamic
Online Access:http://ir.uitm.edu.my/id/eprint/33792/1/33792_5.pdf
http://ir.uitm.edu.my/id/eprint/33792/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.33792
record_format eprints
spelling my.uitm.ir.337922020-09-23T07:38:56Z http://ir.uitm.edu.my/id/eprint/33792/ Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi Che Hasanusi, Che Nur Hasyimah Banking Finance, Islamic The purpose of this study was to examine student satisfaction on service quality Islamic banking in Malaysia. These respondents were students of UiTM Puncak Alam. The questionnaire was distributed to 59 students. Data was analyzed using SPSS software version 18. The data was tested by using quantitative method to anlysis the question of study and achieve the objective of this study. The objective of the study is to analyze the aspects of service quality that may affect customer satisfaction.and to identify the level of customer satisfaction with the aspect of service quality Islamic banking. The result of the study was shows that students agreed that service quality of Islamic banking in Malaysia is good and they satisfied with service quality of Islamic banking in Malaysia. Through the analysis, the results showed that there is a positive relationship between the level of student satisfaction with dimensions of compliance, assurance, reliability, tangible, and empathy. 2019-12 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/33792/1/33792_5.pdf Che Hasanusi, Che Nur Hasyimah (2019) Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Banking
Finance, Islamic
spellingShingle Banking
Finance, Islamic
Che Hasanusi, Che Nur Hasyimah
Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi
description The purpose of this study was to examine student satisfaction on service quality Islamic banking in Malaysia. These respondents were students of UiTM Puncak Alam. The questionnaire was distributed to 59 students. Data was analyzed using SPSS software version 18. The data was tested by using quantitative method to anlysis the question of study and achieve the objective of this study. The objective of the study is to analyze the aspects of service quality that may affect customer satisfaction.and to identify the level of customer satisfaction with the aspect of service quality Islamic banking. The result of the study was shows that students agreed that service quality of Islamic banking in Malaysia is good and they satisfied with service quality of Islamic banking in Malaysia. Through the analysis, the results showed that there is a positive relationship between the level of student satisfaction with dimensions of compliance, assurance, reliability, tangible, and empathy.
format Student Project
author Che Hasanusi, Che Nur Hasyimah
author_facet Che Hasanusi, Che Nur Hasyimah
author_sort Che Hasanusi, Che Nur Hasyimah
title Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi
title_short Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi
title_full Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi
title_fullStr Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi
title_full_unstemmed Satisfaction of service quality Islamic Banking among UiTM Puncak Alam students / Che Nur Hasyimah Che Hasanusi
title_sort satisfaction of service quality islamic banking among uitm puncak alam students / che nur hasyimah che hasanusi
publishDate 2019
url http://ir.uitm.edu.my/id/eprint/33792/1/33792_5.pdf
http://ir.uitm.edu.my/id/eprint/33792/
_version_ 1685651106479210496
score 13.18916

Similar Items