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Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak

This study is conducted to examine the success of implementing Total Quality Management in Unit Trust Operations Department of PNB. At PNB, total quality management is regarded as a totally integrated effort for gaining competitive advantage through continuous improvement of every aspect of the orga...

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Bibliographic Details
Main Author: Razak, Zatul Akmar
Format: Student Project
Language:English
Published: 2009
Subjects:
Total quality management. Benchmarking
Consumer satisfaction
Investment companies. Investment trusts. Mutual funds
Online Access:http://ir.uitm.edu.my/id/eprint/31868/1/31868.pdf
http://ir.uitm.edu.my/id/eprint/31868/
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http://ir.uitm.edu.my/id/eprint/31868/1/31868.pdf
http://ir.uitm.edu.my/id/eprint/31868/

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