Survey on the satisfaction of municipal services / Zaherawati Zakaria
In Malaysia, there has been growing media attention and discussion on cases of poor service quality given by public sector including local government agencies. The agencies involved have been pushed to improve the quality of public service delivery. Realizing that some actions has taken place in...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Kedah
2016
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| Online Access: | http://ir.uitm.edu.my/id/eprint/31255/1/AJ_ZAHERAWATI%20ZAKARIA%20VOA%20K%2016.pdf http://ir.uitm.edu.my/id/eprint/31255/ https://voa.uitm.edu.my/ |
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