Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail

• Main Authors: Ab Rahman, Noor Amirah, Ghazali, Nur Izzati Syazwani, Wan Ismail, Wan Nor Syazleen
• Format: Thesis
• Language: English
• Published: 2019
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/31254/1/31254.pdf; https://ir.uitm.edu.my/id/eprint/31254/

Taxi services in Malaysia have negative image with the passengers because of poor conduct by local taxi drivers such as refusing to use taximeters, fleecing passengers, rudeness with customers, choosing preferred destinations and driving poor maintained taxis. Malaysian taxi services had severely ma...