Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi

• Main Authors: Jailani, Nur Shafeeka, Wan Azmi, Nur Dini Sabrina
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/30839/1/PPb_NUR%20SHAFEEKA%20BINTI%20JAILANI%20AM%20K%2018_5.pdf; http://ir.uitm.edu.my/id/eprint/30839/

Banks are separated into several forms in Malaysia such as central banks, Islamic banks and commercial banks, The banking industry is one of the most significant industries m this Malaysia and most banks have their own banking websites as move to increase their effectiveness. Online banking brings c...