Service quality in Malaysian higher education: students’ perceptions and expectations / Noraini Yaumiddin.

• Main Author: Yaumiddin, Noraini
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Selangor 2011
• Subjects: LB Theory and practice of education; Higher Education
• Online Access: http://ir.uitm.edu.my/id/eprint/29685/1/AJ_NORAINI%20YAUMIDDIN%20AJUE%20B%2011.pdf; http://ir.uitm.edu.my/id/eprint/29685/; https://education.uitm.edu.my/ajue/wp-content/uploads/2019/05/Service-Quality-in-Malaysian-Higher-Education-Students%E2%80%99-Perceptions-and-Expectations.pdf

This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were...