Personality types, perceived job-related stress and coping strategies among hotel front line employees / Nurshazliza Shaiful Kahar and Hassnah Wee.

• Main Authors: Shaiful Kahar, Nurshazliza, Wee, Hassnah
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Selangor 2020
• Subjects: BF Psychology; Personality; Personality types. Typology
• Online Access: http://ir.uitm.edu.my/id/eprint/29177/1/AJ_NURSHAZLIZA%20SHAIFUL%20KAHAR%20JTHCA%20B%2019.pdf; http://ir.uitm.edu.my/id/eprint/29177/; https://www.jthca.org/

This paper aims to investigate personality types, perceived job-related stress, and coping strategies among hotel front line employees. This study used a survey to investigate demographics and the key variables in the research framework. Data analysis is based on 326 hotel front line employees’ feedback employed at 4-star and 5-star hotels in Selangor. The results revealed that personality types and perceived job-related stress have significant relationship, and coping strategies moderate the relationship between personality types and perceived job-related stress. The outcome of this study perhaps could help hotel managers in establishing efficient stress management in order to care for the organisation and its employees.