The determinants that influence job performances among service counter workers at Pos Malaysia Berhad / Nor Hafiza Ahmad

• Main Author: Ahmad, Nor Hafiza
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2011
• Subjects: Work. Performance; Theory. Method. Relation to other subjects. Performance; Personnel management. Employment management
• Online Access: http://ir.uitm.edu.my/id/eprint/28450/3/28450.pdf; http://ir.uitm.edu.my/id/eprint/28450/

Recent studies have stated that the success of service organizations in general depends upon the performance of its frontline employees. Therefore, this study was conducted to examine the most dominant factor that influences job performance of service counter workers in post offices. 57 of the total...