Service quality: a study on taxi drivers at Koperasi Permodalan Melayu Negeri Johor Berhad (KPMNJ) / Masliana Mustaffa

• Main Author: Mustaffa, Masliana
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2009
• Subjects: Service industries; HE Transportation and Communications; Transportation (General works). Communication and traffic
• Online Access: http://ir.uitm.edu.my/id/eprint/25224/1/PPb_MASLIANA%20MUSTAFFA%20BM%20M%2009_5.pdf; http://ir.uitm.edu.my/id/eprint/25224/

This research is all about Service Quality : A Study On Taxi Drivers At Koperasi Permodalan Melayu Negeri Johor Berhad (KPMNJ). Since the operation of 100 taxis fully started in February 2009, the outstanding of their monthly payment increasing gradually. Factors such as service quality have been id...