Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong

• Main Author: Andong, Hamidah
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2009
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction
• Online Access: http://ir.uitm.edu.my/id/eprint/24965/1/PPb_HAMIDAH%20ANDONG%20M%20BM%2009_5.pdf; http://ir.uitm.edu.my/id/eprint/24965/

The purpose of this study was to investigate the relationship of the selected independent variables: service quality, relationship commitment and communication strategies with dependent variable which is patient satisfaction. In order to provide a guide in the study, three hypotheses were formulated...