A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan

• Main Author: Ahmad Johan, Azizah
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2010
• Subjects: Consumer satisfaction; Customer services. Customer relations; Consumer complaints. Complaint letters
• Online Access: http://ir.uitm.edu.my/id/eprint/24780/1/PPb_AZIZAH%20AHMAD%20JOHAN%20M%20BM%2010_5.pdf; http://ir.uitm.edu.my/id/eprint/24780/

This case study exploring the Customer Care Center and Complaint handling by Kontena Nansional Berhad. Here, there are some issues in this study that have been analyze the factors that contribute in this issues and discussing some sort of ideas of what Kontena Nasional should be taken in order to im...