Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli

• Main Authors: Adlan, Atira, Zulkifli, Asmaa’ Arinah
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2015
• Subjects: Theory. Method. Relation to other subjects.; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/24765/1/PPb_ATIRA%20ADLAN%20M%20BM%2015_5.pdf; http://ir.uitm.edu.my/id/eprint/24765/

Service quality is crucial for every logistic company to consider in order to expand their business in the market. The development of technology has leads to business activity. However, lack of service quality had been identify as the major barriers for logistic company to expand their business. Fac...