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Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin

Pre Delivery Inspection (PDI) is of the sections at Honda Malaysia Sdn Bhd. Honda has been a strong and aggressive player in the Malaysian automotive market. All cars must be thoroughly inspected at PDI before being delivered to dealers. There are 3 units in PDI which are accessorized and budget, qu...

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Bibliographic Details
Main Author: Zainudin, Afeira Helena
Format: Student Project
Language:English
Published: Faculty of Business and Management 2008
Subjects:
Automotive transportation
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Online Access:http://ir.uitm.edu.my/id/eprint/21386/1/PPb_AFEIRA%20HELENA%20ZAINUDIN%20M%20BM%2008_5.pdf
http://ir.uitm.edu.my/id/eprint/21386/
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http://ir.uitm.edu.my/id/eprint/21386/1/PPb_AFEIRA%20HELENA%20ZAINUDIN%20M%20BM%2008_5.pdf
http://ir.uitm.edu.my/id/eprint/21386/

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