Influence of Wi-Fi service quality towards tourists’ satisfaction and dissemination of tourism experience / Noorhaiza Masri, Faiz Izwan Anuar and Astri Yulia

• Main Authors: Masri, Noorhaiza, Anuar, Faiz Izwan, Yulia, Astri
• Format: Article
• Language: English
• Published: Faculty of Hotel Management and Tourism, Universiti Teknologi MARA, Puncak Alam Campus 2017
• Subjects: Travel and the state. Tourism; Wifi access networks
• Online Access: http://ir.uitm.edu.my/id/eprint/19507/7/AJ_NOORHAIZA%20MASRI%20JTHCA%20B%2017.pdf; http://ir.uitm.edu.my/id/eprint/19507/; https://www.jthca.org/

Despite the heavy reliance on Wireless Fidelity (Wi-Fi) among tourists’, and the increase number of hotspots available at tourist attractions, limited research is available that investigates the service quality of Wi-Fi. This study investigated the dimension of service quality (SERVQUAL), Technology...