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Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...

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Bibliographic Details
Main Authors: Md Rus, Mohammad Hafizi, Zain, Razlan Adli, Abdul Patah, Mohd Onn Rashdi, Zainal Abidin, Izhar Hafifi, Mohd Radzi, Salleh
Format: Article
Language:English
Published: Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus 2017
Subjects:
Service industries
Customer services. Customer relations
Online Access:http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf
http://ir.uitm.edu.my/id/eprint/19490/
https://www.jthca.org/
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Internet

http://ir.uitm.edu.my/id/eprint/19490/7/AJ_MOHAMMAD%20HAFIZI%20MD%20RUS%20JTHCA%20B%2017.pdf
http://ir.uitm.edu.my/id/eprint/19490/
https://www.jthca.org/

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