Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd

• Main Author: Wan Mohd, Wan Nor Hafidzah
• Format: Thesis
• Language: English
• Published: 2015
• Online Access: https://ir.uitm.edu.my/id/eprint/18424/2/TM_WAN%20NOR%20HAFIDZAH%20WAN%20MOHD%20CS%2015_5.pdf; https://ir.uitm.edu.my/id/eprint/18424/

This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims to find out how selected visual interaction tool (game application and informative visualization) can be used for both: to lower clients’ level of waiting anxiety, and to improve clients’ perception in regards to the perceived waiting time duration. To test these, field experiment at a waiting area with two sampling groups was conducted. A survey with questionnaires was constructed to collect first hand data for the field experiment.