Enhancing service quality implemented by food and beverage at The Saujana, Kuala Lumpur / Azreen Farahida Bt. Abd.Hamid
Service quality is a growing concern for many service firms in Malaysia. Today service firms are paying more attention than ever to the needs and expectations of the customers by consistently improving the quality of service provided to their customers. Hotel industry is one of the services that con...
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business Management
2006
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| Online Access: | http://ir.uitm.edu.my/id/eprint/18359/2/PPb_AZREEN%20FARAHIDA%20ABD.HAMID%20BM%2006_5.pdf http://ir.uitm.edu.my/id/eprint/18359/ |
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