Measuring customer satisfaction through speech using valence arousal approach / Aina Najwa Razman Shah
Call centers deal with numerous customers each day. When customers are happy they are regarded as satisfied and when they are angry and sad, they are regarded as dissatisfied. In order to determine the customer satisfaction level, this project used valence and arousal method as many researchers conc...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Online Access: | http://ir.uitm.edu.my/id/eprint/18128/2/TD_AINA%20NAJWA%20RAZMAN%20SHAH%20CS%2016_5.pdf http://ir.uitm.edu.my/id/eprint/18128/ |
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