Visitor's satisfaction towards physical facilities: case study of REDTMA / Izzad Emir Rosle , Norfaiezan Mohamad Hashim and Siti Nur Ilyana Shaharin

• Main Authors: Rosle, Izzad Emir, Mohamad Hashim, Norfaiezan, Shaharin, Siti Nur Ilyana
• Format: Student Project
• Language: English
• Published: Faculty of Hotel and Tourism Management 2014
• Online Access: http://ir.uitm.edu.my/id/eprint/17214/2/PPb_IZZAD%20EMIR%20%20ROSLE%20HM%2014_5.pdf; http://ir.uitm.edu.my/id/eprint/17214/

Physical facilities of a recreation park are the contributory factor that could make or break a visitor's second visit to engage in recreational activities. In Melaka, REDTMA Sports Recreation Centre is noted among the local communities as a one stop recreation centre for recreational activities and its variety of sports, extreme sport and water sports activities. The objective of the study was to investigate the significance of physical facilities in REDTMA Sports Recreation Centre to visitors' satisfaction level during their visit. The method used for the collection of data is self-administered questionnaires. The visitors at REDTMA Recreation Sport Centre Ayer Keroh, Melaka have been chosen as the sample population. From the daily statistics of the visitors of the park, the sample size is determined to be 150 visitors. The factors affecting satisfaction level of visitors as investigated in the study are hygiene facilities, general facilities and sports and recreation facilities. Among the three elements of physical facilities provided in the park, sports and recreation facilities proved the most significant element influencing visitor's satisfaction level to REDTMA Sports Recreation Centre. Physical facilities of recreation park must be maintained in order to ensure high satisfaction level of the visitors.