Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah

• Main Authors: Abdul Rahaman, Nor Shadiah, Abdullah, Noorsuria
• Format: Student Project
• Language: English
• Published: Faculty of Administrative Science and Policy Studies 2011
• Online Access: http://ir.uitm.edu.my/id/eprint/16903/2/PPb_NOR%20SHADIAH%20%20ABDUL%20RAHAMAN%20AM%2011_5.pdf; http://ir.uitm.edu.my/id/eprint/16903/

The role of the public sector in shaping the development of the nation has always been extensively debated in the Malaysian parliament but received less attention in the research literature. In the case of local government in Malaysia, their position as the lowest of the three levels in the governme...