The factors of continuous improvement towards customer satisfaction in Urban Transformation Centre (UTC) Melaka / Fatin Izzati Mazilan and Syazana Hazwani Azman

• Main Authors: Mazilan, Fatin Izzati, Azman, Syazana Hazwani
• Format: Student Project
• Language: English
• Published: Faculty of Administrative Science and Policy Studies 2013
• Online Access: http://ir.uitm.edu.my/id/eprint/16902/1/PPb_FATIN%20IZZATI%20%20MAZILAN%20AM%2013_5.pdf; http://ir.uitm.edu.my/id/eprint/16902/

The purpose of this study is to investigate The Factors of Continuous Improvement towards Customer Satisfaction in Urban Transformation Centre (UTC) Melaka. The objectives of this study are to identify the most influential factor of continuous improvement which leads to customer satisfaction. The se...