Customer satisfaction towards counter service: A case study at Road Transport Department Bukit Katil, Melaka / Noorazuan Ahmad and Muhamad Shafiq Md Koma

• Main Authors: Ahmad, Noorazuan, Md Koma, Muhamad Shafiq
• Format: Student Project
• Language: English
• Published: Faculty of Administrative Science and Policy Studies 2013
• Subjects: Consciousness. Cognition; Malaysia
• Online Access: http://ir.uitm.edu.my/id/eprint/15050/1/PPb_NOORAZUAN%20AHMAD%20AM%2013_5.pdf; http://ir.uitm.edu.my/id/eprint/15050/

Counter service is frontline service which is important to the public organization and also private organization (Muhamad Sarji, 1992). Nowadays, counter service become one of the important service at government department to provide service to the public. It‟s important to government to always impr...