Measuring service quality of Universiti Teknologi MARA Puncak Perdana Library using LibQUAL / Noor Dina Mohd. Noor and Raja Abdullah Yaacob

• Main Authors: Mohd. Noor, Noor Dina, Yaacob, Raja Abdullah
• Format: Article
• Language: English
• Published: Faculty of Information Management 2014
• Subjects: Selangor; Malaysia; Electronic information resources
• Online Access: http://ir.uitm.edu.my/id/eprint/13842/1/AJ_NOOR%20DINA%20MOHD.%20NOOR%20JIKM%2014.pdf; http://ir.uitm.edu.my/id/eprint/13842/; https://ijikm.uitm.edu.my/

This study focuses on library students as a yardstick for determining the level of service quality offered by the library. Academic libraries are facing two major challenges, namely global digital environment, and the increasing competition. Alternative approaches to measure quality emerge in the bu...