Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

• Main Authors: Salamudin, Norhana, Ismail, Noraini, Abdullah, Hazman Shah
• Format: Article
• Language: English
• Published: Institute of Research, Development and Commercialization (IRDC) 2005
• Subjects: Selangor; Management information systems; Quality control. Standards
• Online Access: https://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf; https://ir.uitm.edu.my/id/eprint/12961/; https://smrj.uitm.edu.my/

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach show...