The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali

• Main Authors: Khalid, Shaiful Annuar, Alias, Hassan
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2006
• Subjects: Employee participation in management. Employee ownership. Industrial democracy. Works councils; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: http://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf; http://ir.uitm.edu.my/id/eprint/11561/

Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing...