The mediating effect of perceived value between service delivery and citizens’ satisfaction on urban transformation centre (UTC) in Malaysia / Ummi Farhani Firdaus
This study addresses the limited research on the mediating role of perceived value in the context of Urban Transformation Centres (UTCs) in Malaysia. Focused on factors influencing service delivery and citizens' satisfaction, the research examines the relationship between service delivery facto...
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| 格式: | Thesis |
| 语言: | English |
| 出版: |
2024
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| 主题: | |
| 在线阅读: | https://ir.uitm.edu.my/id/eprint/107259/1/107259.pdf https://ir.uitm.edu.my/id/eprint/107259/ |
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