A study on customer satisfaction towards Yayasan Usaha Maju (YUM)'s delivery system service at YUM Kota Kinabalu branch / Oloysius @ Aloysius Dalinsing

• Main Author: Dalinsing, Oloysius @ Aloysius
• Format: Student Project
• Language: English
• Published: 2006
• Subjects: Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/102515/1/102515.pdf; https://ir.uitm.edu.my/id/eprint/102515/

The purpose of this study is to identify factors contributing in customers' satisfaction towards YUM's delivery system service at YUM Kota Kinabalu Branch. In this study I have used variables such as the types of services provided by YUM in Kota Kinabalu Branch, flows of delivery or the mo...