The influence of service quality toward customer satisfaction and trust in Sarikei Resident Office / Jessy Jeba Dio and Nur Aisyah Qaleesya Abdullah

• Main Authors: Dio, Jessy Jeba, Abdullah, Nur Aisyah Qaleesya
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/101808/1/101808.pdf; https://ir.uitm.edu.my/id/eprint/101808/

Over the years, our country has witnessed the influences of the services quality to determine the customer satisfaction and trust from the external and internal customers especially in public sector. Trust is representing the actual customer’s belief in receiving the service promised by the provider...