Exploring customer satisfaction with self-service kiosk in fast food: a study among UiTM Permatang Pauh students / Nur Najihah binti Ramli ... [et al.]

• Main Authors: Ramli, Nur Najihah, Badrulhisham, Nurul Syamizza, Bibit, Nur Syahira, Ismail, Anida, Mohamed Apandi, Siti Rohimi
• Format: Article
• Language: English
• Published: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus 2024
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/101746/1/101746.pdf; https://ir.uitm.edu.my/id/eprint/101746/; https://www.jthca.org/

Self-service kiosks enable businesses to operate more quickly and cost-effectively while increasing productivity. Visitors can perform self-service tasks without waiting for professional assistance, allowing employees to work on tasks of excellent value to customers or benefit from face-to-face meet...