Exploring e-service quality through students' experience of Massive Open Online Courses (MOOC) / Safwana Nur Widad Safri, Zurinawati Mohi and Mohd Hafiz Hanafiah

• Main Authors: Safri, Safwana Nur Widad, Mohi, Zurinawati, Hanafiah, Mohd Hafiz
• Format: Article
• Language: English
• Published: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus 2024
• Subjects: Cooperative education; Computers in education. Electronic data processing
• Online Access: https://ir.uitm.edu.my/id/eprint/101743/1/101743.pdf; https://ir.uitm.edu.my/id/eprint/101743/; https://www.jthca.org/

This article identifies the primary dimensions and sub-dimensions of e-learning service quality for Massive Open Online Courses (MOOC). Sixteen undergraduate students who have experience learning through MOOCs are interviewed. All participants have completed at least three MOOC courses through the O...