Industrial training report at Malayan Banking Berhad (Maybank) / Aina Aqilah Saipul Azmi

• Main Author: SaipulAzmi, Aina Aqilah
• Format: Monograph
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2024
• Subjects: Organization
• Online Access: https://ir.uitm.edu.my/id/eprint/100700/1/100700.pdf; https://ir.uitm.edu.my/id/eprint/100700/

My time spent in industrial training at Malayan Banking Berhad (Maybank) was irreplaceable and unforgettable. The duration was from 1 September 2023 until 9 February 2024. This report summarizes my training experience and the results of six months of internship at Maybank. Starting with the introduction of company background including the products and services that it offers. After that, I talk about my training regarding what I learned, how I did it, what I discovered, and what I accomplished during my time there. Furthermore, as in the SWOT analysis section, the key findings are centred on a range of critical elements, which are strengths, weaknesses, opportunities, and threats. The analysis will be reviewing into political, economy, social, technology, environmental and legal (PESTEL) aspect that related to the organization. The discussion and suggestions section covers the SWOT analysis of Maybank. I was sent to the CFS department, which stands for Community Financial Services. Due to the work of front office, my job at the bank mainly involves interacting with customers on daily basis for instance I assisted customers who were having issues with their online banking or with the ATM I also introduced potential customers to our products and services. Reflecting on the internship, I appreciate the variety in customer interactions. Each situation required a unique approach, whether it was providing information, resolving problems, or offering reassurance. Building positive relationships with customers is key to ensuring their satisfaction and trust in the bank's services. In summary, my internship experience at Maybank was so priceless. It provides me first-hand exposure to the industry and offer opportunities to develop a wide range of skills includes communication, time management, adaptability, teamwork, and fostering problem-solving skills. These are all aspects that may assist in the development of positive character. In turn, empowers us to make life-changing decisions and become better individuals.