Does patient empowerment matter in building loyalty?

• المؤلفون الرئيسيون: Amrul, A. M. A., Meenatharisni, S., Sarker, Moniruzzaman *
• التنسيق: مقال
• اللغة: English
• منشور في: Wiley 2021
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.sunway.edu.my/1838/1/Moniruzzaman%202021%20patient%20empowerment.pdf; http://eprints.sunway.edu.my/1838/; http://doi.org/10.1111/ijcs.12718

Patient empowerment is becoming an essential tool for improving patient–doctor relationships in the healthcare sector. Past research on empowerment within this sector has focused primarily on hospital staff such as nurses and practitioners, whereas very few studies have focused on patients. Moreove...