Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector
The current study presents an integrated model that explores how customer brand identification (CBI), affective commitment, customer satisfaction, and brand trust influence the development of customer behavioral intention of loyalty (CBIL) in the hospitality sector. The underpinning theories of this...
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| Main Authors: | , , , |
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| 格式: | Article |
| 出版: |
Taylor & Francis
2019
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| 主題: | |
| 在線閱讀: | http://eprints.sunway.edu.my/1109/ http://doi.org/10.1080/21639159.2019.1577694 |
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