ODLPERF: An Instrument For Measuring Service Quality In An Open And Distance Learning (ODL) Institution

• Main Authors: Ramli Bahroom,, Latifah Abdol Latif,, Ng, Man San
• 格式: Conference or Workshop Item
• 出版: 2009
• 主題: LC5201 Education extension. Adult education. Continuing education; LC5800 Distance education
• 在線閱讀: http://library.oum.edu.my/repository/564/1/ODLPERF.pdf; http://library.oum.edu.my/repository/564/

Service quality is important in higher education institutions, particularly in an open and distance learning (ODL) environment, where learner attrition rates are generally higher than that of their conventional counterparts. This has led to a rigorous quest for an effective service quality mea...