ODLPERF: An Instrument For Measuring Service Quality In An Open And Distance Learning (ODL) Institution
Service quality is important in higher education institutions, particularly in an open and distance learning (ODL) environment, where learner attrition rates are generally higher than that of their conventional counterparts. This has led to a rigorous quest for an effective service quality mea...
Saved in:
| Main Authors: | , , |
|---|---|
| 格式: | Conference or Workshop Item |
| 出版: |
2009
|
| 主题: | |
| 在线阅读: | http://library.oum.edu.my/repository/564/1/ODLPERF.pdf http://library.oum.edu.my/repository/564/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|