Quality management initiatives in open and distance learning university

• Main Authors: Fatimah Ibrahim,, Zoraini Wati Abas,, Rohaya Ali,
• Format: Conference or Workshop Item
• Published: 2008
• Subjects: LC5201 Education extension. Adult education. Continuing education
• Online Access: http://library.oum.edu.my/repository/399/1/quality_mgt_fatimah.pdf; http://library.oum.edu.my/repository/399/

As an open and distance learning institution, the Open University Malaysia (OUM) needs to ensure that it offers quality services to its learners. A Quality Management System (QMS) was thus established by the Centre for Quality Management and Research & Innovation (CQMRI). The paper descri...