Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals

The main aim of the paper is to provide an empirical analysis on patient satisfaction as n indicator of service quality in Malaysian public hospitals. Self‐administered questionnaires ere administered to patients by convenience sampling. Two sets of questionnaires were ed, one for inpatient a...

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Bibliographic Details
Main Authors: Noor Hazilah , Abd Manaf, Phang , Siew Nooi
Format: Article
Published: 2009
Subjects:
Online Access:http://library.oum.edu.my/repository/378/1/4850100105.pdf
http://library.oum.edu.my/repository/378/
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