A correlational study of Malaysian hoteliers’ self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences
Previous studies have reported issues and challenges faced by hospitality employees during guest-host interactions. While employees’ low proficiency in English has been reported to be a problem among Malaysian hoteliers, the hoteliers’ perceptions of their own guest interaction ability, or their occ...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
Kulliyyah of Languages & Management, IIUM Pagoh
2021
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/94975/ |
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