Inpatient satisfaction: an analysis of Malaysian public hospitals
Purpose - The objective of this study is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals. Design/methodology/approach - Self-administered questionnaire was the main data collection method. Altogether 23 hospitals throughout Peninsular Malaysia participated...
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| Format: | Article |
| Language: | English |
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Emerald
2012
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| Online Access: | http://irep.iium.edu.my/8841/1/Inpatient_satisfaction-.pdf http://irep.iium.edu.my/8841/ http://www.emeraldinsight.com/journals.htm?articleid=17004199&show=abstract |
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