Development and validation of patient satisfaction instrument

• Main Authors: Abd. Manaf, Noor Hazilah, Mohd, Dinon, Abdullah, Kalthom
• Format: Article
• Language: English
• Published: Emerald 2012
• Subjects: HD28 Management. Industrial Management; R Medicine (General)
• Online Access: http://irep.iium.edu.my/8801/1/hazilah.pdf; http://irep.iium.edu.my/8801/; http://www.emeraldinsight.com/products/journals/journals.htm?id=lhs&

Purpose: Patient satisfaction of healthcare organisation is often used as a measure of organisational efficiency. However, there is a need for valid and reliable instruments to be used in order to ensure that the findings are accurate. This paper explores the development and validation of an outpat...