Development and validation of patient satisfaction instrument

Purpose: Patient satisfaction of healthcare organisation is often used as a measure of organisational efficiency. However, there is a need for valid and reliable instruments to be used in order to ensure that the findings are accurate. This paper explores the development and validation of an outpat...

Full description

Saved in:
Bibliographic Details
Main Authors: Abd. Manaf, Noor Hazilah, Mohd, Dinon, Abdullah, Kalthom
Format: Article
Language:English
Published: Emerald 2012
Subjects:
Online Access:http://irep.iium.edu.my/8801/1/hazilah.pdf
http://irep.iium.edu.my/8801/
http://www.emeraldinsight.com/products/journals/journals.htm?id=lhs&
Tags: Add Tag
No Tags, Be the first to tag this record!
Be the first to leave a comment!
You must be logged in first