A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia

• Main Authors: Abd Rahman, Nur Hasnida, Mohd Sofian, Fatimah Noor Rashidah, Abdullah Asuhaimi, Fadhilah, Shahari, Farihana
• Format: Article
• Language: English
• Published: Cag University, Mesin, Turkey 2020
• Subjects: HG Finance; HG3368 Islamic Banking and Finance; HG4001 Financial management. Business finance. Corporation finance.; HG4301 Trust services
• Online Access: http://irep.iium.edu.my/79277/2/79277%20%20A%20CONCEPTUAL%20MODEL%20OF%20DEPOSITORS%E2%80%99%20TRUST.pdf; http://irep.iium.edu.my/79277/; https://www.econjournals.com/index.php/irmm/article/view/8315/pdf

Being established as a special Islamic financial institutions dedicated for managing hajj fund, Lembaga Tabung Haji (TH) plays a crucial role to ensure going concern of the institutions. Thus, it is highly important to preserve depositors trust and loyalty on the institution. Financial and manageme...