The case study of Emergency Response Plan (ERP) implementation during the Malaysia Airlines (MAS) flight MH370 disappearance
The unsolved mystery on the disappearance of Malaysia Airlines (MAS) Flight MH370 has been one of the most highly discussed air crashed incidents in recent times. The doomed flight was en route from Kuala Lumpur to Beijing with a total of 239 people on board. Even after years of investigation...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
UiTM Press
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/75809/1/2019%20THE%20CASE%20STUDY%20OF%20EMERGENCY%20RESPONSE%20PLAN%20%28ERP%29%20MH370%20DISAPPEARANCE.pdf http://irep.iium.edu.my/75809/ |
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| Summary: | The unsolved mystery on the disappearance of Malaysia Airlines (MAS) Flight MH370 has been one
of the most highly discussed air crashed incidents in recent times. The doomed flight was en route
from Kuala Lumpur to Beijing with a total of 239 people on board. Even after years of investigation
and searching efforts that ended recently, investigators have not been able to identify the reason that
led to the deviation from its original route shortly after taking off. Accordingly, this case study
evaluates the implementation of Malaysia Airlines’ Emergency Response Plan (ERP) in handling the
incident, particularly in the early crucial weeks. The data were collected from the ERP practices
retrieved from several articles, reports, and journals; and they were analyzed by using a qualitative
case study methodology. This study hypothesizes that there were a number of loopholes that led to an
ineffective implementation of Malaysia Airlines (MAS)’ ERP steered by the Emergency Response
Team (ERT) and Malaysian authorities; that was further worsened by both internal and external
crisis elements ranging from unverified information to the shortcomings in the Search and Rescue
(SAR) operation conducted. |
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